Best Life – Website & Web Department Launch Support
- Wordpress
Case Study: Established and Operated the Web Department for a Welfare Support Facility
In this project, I supported a Type-B Continuous Employment Support facility by launching its Web department and building a sustainable operational structure.
My role extended beyond production tasks—covering staff and user training, workflow optimization, IT tool implementation, and creating comprehensive manuals.
It was a rewarding project, especially because the work directly contributed to “supporting someone’s ability to work.”
Key Contributions
I provided support across both the Web and operational improvement areas, including:
Development of Web Learning Materials & Learning Support System
Created video and document-based training materials and established a progress-management system to help users learn independently.
Website Renewal to Increase Inquiries
Redesigned the website to clearly communicate the service offerings, resulting in more inquiries for facility tours and consultations.
Visualization & Automation Using Google Apps Script (GAS) and Power BI
Automated reports such as daily logs, attendance, and work records—reducing staff workload and improving transparency.
Staff Training & Manual Development to Reduce Dependency on Individuals
Developed a structure that allows stable operations even when staff members change roles.
Detailed Initiatives
Workflow Review
Conducted a full audit of staff operations to identify improvement opportunities.
This reduced task time and enabled staff to spend more time engaging with facility users.
Google Workspace Implementation & Access Control Setup
Centralized staff account management and built a secure system to handle personal and confidential information.
Standardization of Web Training Materials
Unified curriculum levels to eliminate inconsistencies in instruction, making training manageable with limited staff.
User Interviews & Article Creation
Interviewed facility users and produced articles for promotional use—from research to writing and publishing.
Addressing Challenges of Rapid Growth
Organized issues in the growing organization and proposed workflow restructuring and division of responsibilities.
Creating the Foundations for “Meaningful Work”
This project involved thinking deeply about how to build an environment where people who face barriers to working can safely take on new challenges.
It wasn’t just about teaching Web skills—
it was about creating a supportive structure that fosters growth and a sense of security.
The perspective of “how to support” rather than simply “what to teach” has become a core principle in my ongoing work.
Conclusion
Facilities that support individuals who want to work require Web support tailored to their on-site realities.
Education, operations, workflow improvement, and security all play important roles, and I strive to offer hands-on, collaborative support that guides teams through each challenge step by step.
If your facility or organization faces similar challenges or is exploring new digital initiatives, please feel free to reach out.